For your staff
Your staff, at their best.
Members feel looked after when the people looking after them have what they need. Ropeline takes the routine off their plate, tells every department what the day holds, and shows the whole team which members, events, and offers are working.
One inbox
Every request, every department, one place.
Tee times, tables, questions about the course. The routine ones are handled and confirmed. The rest land with the right team, with the member's history attached, so staff pick up mid-thread and nobody asks the member to repeat themselves.
Ardmoor · Staff inbox
Catherine Liu
6:40
Dinner Saturday, six of us?
Tom Hale
6:22
Guest fee for Sunday?
The Parks
6:05
Court 3 at 5 today
Robert Ellis
Full golf · member since 2011
- Usual group
- Park, Moreno, Whitfield
- Plays
- Tue and Sat mornings
- Next
- Sat 8:40 · North
- Prefers
- Text, not calls
- Household
- Ellis · 3 members
Morning briefing
Each team starts the day knowing who's coming.
Birthdays on the tee sheet, first-time guests, allergies on tonight's tickets, new members playing their first round. Built each morning from bookings, preferences, and yesterday's conversations, and written for the golf shop, the dining room, and the membership office separately.
Ardmoor · Morning briefing · Saturday
146 players · first tee 7:00
- Birthdays
- Robert Ellis and Priya Shah. Both on the tee sheet before 10.
- First visit
- Two guests of Robert Ellis, 8:40. Rental clubs requested.
- New member
- Priya Shah's first member round, 9:20 with Tom Hale.
- Course
- Carts on paths until 10, per the superintendent at 6:10.
Member insights
See who's thriving, who's drifting, and what brings people back.
Spend, visits, and event attendance by member group, without a spreadsheet. Find the events that earn a return visit, the members quietly slipping away, and the ones short of their minimum, then reach them with an invitation that fits.
Ardmoor · Member insights · last 90 days
Visible to: GM, membership, food and beverage
Members
- 212
Regulars
61% of dining spend
- 38
Drifting
Visits down 40% on last year
- 47
First-year members
2.1 visits a week
- 64
Short of their dining minimum
$180 to go, on average
Events that bring members back
Membership committee
New members arrive already knowing people.
Shared schools, towns, employers, and games, surfaced for the committee. They choose which introductions to make, and both members agree before anything is sent. Introductions, not admissions.
Ardmoor · New members
Membership committee
Priya Shah
Joined September · proposed by Tom Hale
In common with members
- Duke University0
- Lives in Riverside0
- Works in healthcare0
- Tennis, 3.50
Suggested introductions
Introductions, not admissions. Nothing here affects an application.
Roles decide who sees what
Member-level insight is visible only to the staff roles your club chooses. The bar sees tabs, not dues.
Your systems stay in charge
Bookings, accounts, and billing stay in the systems you run today. Ropeline reads from them and writes back through them.
Nothing sent without a person
Invitations and introductions are drafted for staff to review. Nothing goes to members until someone says yes.
Preview. Ardmoor is a fictional club and every member shown is synthetic.
The best clubs already know.
Does yours?